Satya diagnostics

Terms of use


By using the Website, application and/or availing the Services, users represent and warrant that they have the right, authority, and capacity to agree with the Company policies in respect of the Services that are being offered and to comply by all of the conditions laid down herein.

You are responsible for all the transactions you make under your name or account.

You agree that you are 18 years of age or over and have the legal rights to agree with the form of the binding contract in your jurisdiction.


In order to avail the services, the user shall have to complete the registration process as: 

Creating of a login id by the User. To Create an account, Registration is mandatory for the Customers which requires them to provide certain basic information about themselves such as:

  • Name
  • Age
  • sex
  • email address
  • billing address
  • collection address
  • zip/postal code
  • phone number and etc. accordingly

By filling in your details, you agree that Satya Labs will rely on the data you have provided and you provide your consent that all the information provided by you during the of account creation process is true and correct. And if there is a failure in offering the services due to false information, Satya Labs will not be responsible in any way.

Users is bounded by terms and conditions of this contract. Any violation of the agreement gives the right to the Satya Labs to take required action against the user.


Sample collection is based on opted booking date that a user has scheduled for his/ her tests. Users may sometimes experience delay in a scheduled sample collection because of uncertainties, any ongoing pandemic restrictions, political issues and weather conditions etc. Satya labs will timely inform any such delay to the user. Users need to keep a check on their messages and emails regularly for latest updates.

Post sample collection, reports are usually generated within 24-48 hours from the time the sample is sent to the labs for examination, however some tests shall have longer processing times and shall be informed to the user at the time of sample booking / collection. In some cases, there are chances that users may experience delay in test results. It is understood by the user and agrees to bear the delay that they may have to experience.


Cancellation shall be acceptable only if the Customer informs the Company within 24 hours from the time of booking. The Customer can contact us through e-mail id, in case of cancellation and refund.

The refund amount (if any) will be sent to the respective payment mode like : debit card/credit card/account, from where the payment was made and amount will not be refundable by any other mode.


Satya labs reserves the right to terminate the access to the Website and account of the user, in case, including but not limited to:

  • A User breaches any terms and conditions of this Agreement.
  • Satya labs is unable to verify or authenticate any information provided to Satya Labs by a User; or
  • If Satya labs believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Satya labs or are contrary to the interests of the Website.

These binding Terms of Use and any contractual obligation between Satya Labs and User will be governed by the laws of India.


The User agrees to pay all Package fees and other fees applicable to User’s use of Services and the User shall not evade the fee structure. The fee is based on the Package that User buys and not on actual usage of the Services.

Each User / member is solely liable for payment of all applicable charges, taxes, lawful compliances, and statutory registrations and reporting. Satya Labs in no way can be held responsible for any of the taxes levied except for its own income tax.

In order to process the payments, Satya Labs might need details of User’s bank account, credit card number, etc.

It is understood, clear and thus agreed by the User that the Services shall only commence after realization of money in the accounts of the Company incase online payment is being opted for by them.

It is believed that user had understood that payment mechanisms may be governed by separate/additional terms of use prescribed by the Company.

Satya labs reserves the right to cancel or refuse any order placed for a product/package that is listed at an incorrect price.


Satya labs release the test report/s to the Customer if so opted for by him/her within 7 working days, unless it is required otherwise. Please allow the minimum time required for processing as specified for the test. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the day, and the Customer agrees to refrain from requesting for deliveries at very early or late hours of the day. Every feasible attempt will be made to deliver on the preferred date of delivery but the Company will not be held responsible/ liable if the delivery does not take place on that day. If the customer has made partial payment against the desired services to be availed, in such circumstances, the company may not be able to release the test reports due to administrative/technical reasons.



The test reports may also be displayed on the Website within the prescribed period and You may track the same by entering your Order ID.


The Company, at its suitability and feasibility, without assigning any reason whatsoever at any time may deactivate or/and suspend the User’s/Customer’s access to the Website and/or the Services (as the case may be) without giving any prior information or notice, to carry out system maintenance or upgrade or testing or repairs and other related work.

Satya shall not be liable to indemnify the User for any loss or/and damage or/and costs or/and expense that the User may suffer or incur, and any fees or/and charges payable by the User to the Company shall not be deducted, refunded or rebated, as a result of such deactivation or/and suspension.


Satya labs is not responsible for any charges or fees associated with financial transactions that occur on or through third party websites.

Any delay/ failure in recording the details or confirm the booking due to loss of cellular connection or traffic.

Any inconvenience suffered by the User due to a failure on part of data collected.

Any inconvenience suffered by the User due to late show-up, rescheduling, or cancellation of confirmed appointments, differences in the fee charged, inappropriate treatment and other allied difficulties, or Any deficiency in services offered on the online portal; or any other incident that occurred in connection with the choice made by the User, based on the information available through our Services.


User agrees to indemnify and hold harmless Satya Labs, its affiliates, officers and employees and all third-party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) occurring from his or her access or use of Website,

Satya Labs shall not be liable for any defamatory, offensive or illegal conduct of any user/customer. In case, any user/ customer is not satisfied from the services offered by the Satya Lab, he/ she may raise their grievances over the mail – or may quit using/ consuming the services listed on the website.

These ‘Terms of Use’ and ‘Privacy Policy’ comprises a binding agreement between Users and the Company,  and is agreed by You upon your use of the website.